Terms & Conditions

Terms & Conditions

By accessing this site you agree to be bound by Judith Goss Florists terms and conditions of use and service standards as set out below. We reserve the right to amend these terms from time to time you are responsible for reviewing regularly information. The latest terms will always be available on our site. If you continue to use the www.judithgossflorists.co.uk Site after the date on which the change comes into effect, your use of the judithgossflorists.co.uk Site indicates your agreement to be bound by the new Terms and Conditions.

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the www.judtihgossflorists.co.uk Site. The changes will apply to the use of the www.judtihgossflorists.co.uk Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the www.judithgossflorists.co.uk site

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use,  any other use requires the prior written permission of Judith Goss Florists.

Important customer information. COVID-19

Firstly, our shop is open for business as is our website for orders. and we have plenty of fresh flower arriving with us on a daily basis from our wholesalers.

Visting us and Collections

We are currently following very stringent Hygiene procedures ensuring our customers are coming into a safe and healthy environment. we do ask that all customers coming into visit us also follow a similar discipline by ensuring they have No symptoms related to COVID-19

Also our opening hours are changing

Monday to Friday:  8am to 3.30pm

Saturday: 8am till 1pm

Sunday: Closed

Thank you for understanding during these difficult times.

Products

1.  All prices quoted include Value added Tax at standard rate.

2.  If a product is not available for any reason, substitutions will be necessary. In such circumstances we are not required to notify you. We will complete your order utilising substitute products of equivalent value. We will take care to maintain your chosen style, colour and theme.(Sometimes please note every effort will be made to dispatch the same flower wrap in the photograph but we reserve the right to dispatch an alternative / similar flower wrap if needed.)

3.  If, due to the unavailability of a product, we are unable to fulfil your order or provide a suitable substitute you will be given notice wherever possible and we will reimburse your payment (if payment has been collected).

4. The Items and products on this website our for delivery in the UK only,  please phone so we can tell you what products can be sent abroad as diferent countries have different products please see International Flower Delivery Free Phone: 0500 34 35 62

5. Products. Some flowers and gift products sent national through out the UK are sent through the Interflora relay service using a network of local UK florists which may carry a small surcharge; a signature is required on delivery.

6.  Flowers. Some Flower orders International and some UK are sent through the Interflora relay service using a network of local florists, a signature is required on delivery.

7.  Any additional items i.e.: balloons, chocolates and soft toys are extra items only, and can only be ordered in addition to flowers. All orders are inclusive of vat. All orders are backed by our full guarantee of satisfaction.

8.  Due to the perishable nature of the product, we advise you to make any complaint within 1 working day of delivery.

9. Certain flower and plant products within your order may be delivered by us in bud to ensure longer life.

This also applies to the spring flower and plant range which flowers come from bulbs to ensure longevity of your gift, certain stems are delivered in bud.

Within our alcoholic gift range:-

1.  We reserve the right to replace brands shown to equal value and quality.

2.  Certain ranges are available in selected delivery areas only a product range may be restricted for certain delivery locations. Also some of the alcohol products may not be available for national delivery in some areas, or the florists has closed down, if so we will let you know asap, they might only provide flowers only as they have let their licence lapse and are not renewing them, if this is the case we will offer you to send flowers or to have a full refund, sorry for the inconvenience caused.

3.  Alcoholic Liquor  Please note that orders containing alcohol will not be accepted from persons under the age of 18. Delivery of such items will also not be left with a minor.

4.  Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

Balloon Warning

• The following warnings apply to both latex and foil balloons:

Read all instructions and warnings before using the balloons

Inflate balloons using a pump, away from the face & eyes

Where applicable or supervising, always use un-inflated balloons away from young children (Toy safety standard considers potential choking hazard for children under 8 years from broken and un-inflated balloons)

Dispose of all plastic bags and packaging attachments associated with the item supplied

After event/use, destroy & dispose of the items carefully.

The following warnings also apply to latex balloons:

“Warning! Children under eight years can choke or suffocate on un-inflated balloons.  Adult supervision is required.  Keep un-inflated balloons away from children.  Discard broken balloons at once”

Made from natural latex.

The following warning also applies to all foil balloons & Balloons in a boxes:

The following warning also applies to Balloon in a box / Foil Balloons Weight and Packaging:  All Boxes Ribbons and Helium balloons / Weights must be supervised at all times and Not Left Alone with Children as they might choke if put in mouth or eaten, Do not let children bite Balloons or to Inhale helium gas as If inhaled, helium gas can Kill 

After event/use, destroy & dispose of the items packaging attachments associated with the balloon carefully. Do not release balloon outdoors or near electric power lines. 

PLEASE NOTE THAT ALL AMSCAN AND ANAGRAM PRODUCT IS CE APPROVED

Candle Warning Hazards and Cautions

Candle Safety

Used correctly, scented soy candles can add beauty and atmosphere to your home, however it is important that they are handled in the right way to prevent accidents.
Here are some general candle safety guidelines:

Soy candles require a slightly larger wick than paraffin candles and proper burning and care of the wick is essential to ensure safety.

The wick must be trimmed to 0.25cm - 0.5cm before each lighting to prevent the flame from becoming too large and the wick from smoking.

The maximum recommended burn time is 3-4 hours per burn. Candles allowed to burn for longer than this may smoke.

If the flame smokes it must be extinguished and the wick trimmed to 0.25cm - 0.5cm before relighting.

Never touch the surface of the container while the scented candle is lit - extinguish the candle and allow the candle to cool before touching.

Never leave burning candles unattended.

Always read and follow manufacturer's instructions supplied with candles and candle holders.

Burn scented candles out of reach of children and pets.

Extinguish candles with a candle snuffer. Do not blow them out. Never use water to extinguish a candle.

Ensure candles are placed at least 10cm (4ins) apart and allow headroom above the candle for the heat to disperse.

Ensure candles are burned away from other sources of heat such as television sets and away from direct sunlight.
Candles should be burned in an area free from draughts as draughts will cause a candle to burn uneven and smoke.

Never let the flame of a container candle touch the container surface.

Remove all packaging and labels before use.

Place candles on a suitable heat-resistant surface to prevent damage to furniture.

Ensure candles are burned in an upright position.

To avoid damage to surfaces, always place soy candles and candle holders on a surface that will not be damaged by heat e.g. ceramic tiles or plates. Table mats are NOT suitable.

Do not move candles when lit or the wax is still liquid.

Discontinue use when 1cm of soy wax remains at the bottom of the container.
 

 Delivery / Deliveries

Contactless deliveries Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update, in most cases we have asked our local florists to introduce contactless deliveries which we hope will offer peace of mind and protection for everyone.

We have advised our florists to follow the below guidance when making a delivery: 

• Put the flowers in a suitably safe place. 
• Ring the doorbell to alert the recipient that the delivery has taken place and then stand back two metres from the door in case the recipient answers.
• If the door is not opened put a calling card through the letterbox to advise where the flowers have been left.
• If the recipient chooses to open the door stay at least two metres away while communicating with the recipient, ensuring the delivery service is truly contact free.
• Please ensure when placing orders for delivery that the recipient either be there or will be returning to the property that day.

Delivery / Deliveries Terms Below

1.  Same Day Delivery. We offer same day delivery in the local Taunton and Wellington areas, the sameday day delivery order must be placed online before 1pm (GMT) Monday to friday and By 10am on Saturdays for same day delivery for Taunton and Wellington areas, Orders received after this time will be delivered the next working day.

There are NO Delivery Sundays or Bank Holiday's .

Internet Delivery Cost:

Same Day Delivery :  £8.99

Next Day Delivery :  £6.99 ( Standard Delivery)

2.  All national and international deliveries will be made via Interflora and must be ordered online for same day delivery before 12.30pm (GMT) Monday to friday and By 10am on Saturdays, Orders received after this time will be delivered the next working day.  In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed. Due to time differences in some countries same-day delivery may not be possible.

3. In cases where a third party is involved (e.g. delivery to schools or hospitals) we shall accept the signature of any person authorised to accept delivery on behalf of the organization.

4. Please ensure you have included your correct daytime phone number and email address during the check out process so we can contact you to advise you of any delays or problems with your order. We cannot be responsible for any delays or failure to complete an order where incorrect details have been provided (or if there is no one at the specified address to accept delivery)

5. We regret that you may not cancel or get a refund for an order for: (i) perishable goods and flowers once your order has been dispatched to the delivey address; (as we cannot resale / use the item for another order so will have to throw away the perishable goods /flowers) or (ii) customised goods if, at the time you seek to cancel, if the customisation process has begun. see: deliveries when recipient not at home / wrong address No 3. below

6. When Delivering alcoholic liquor  Please note that orders containing alcohol will not be accepted from persons under the age of 18. Delivery of such items will also not be left with a minor.

7. In some very rare circumstances delivery on the requested terms will not be possible and we may not be able meet your delivery requirements. (Example the florists for that area maybe be closed without notice for day due to unforeseen circumstances, illness, holidays or out of stock of the product), You will be given notice as soon as possible and we shall either try to make alternative arrangements by a different delivery date, if the product cannot be delivered at all, we will reimburse your payment (if payment has been collected).

8.  In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
 

Deliveries When Recipient Not At Home / Wrong Address

1. If there is no answer the driver will leave the flowers with a neighbour or other secure place with a card through the letter box detailing where the flowers can be found when they return home.

2. Where this is not possible the flowers are returned to the shop for the recipient to collect when convenient for them

3. When the recipient dose not live at the address given to us or or the customer has been given a false address to deliver to : We regret that you may not cancel or get a refund for an order for: (i) for perishable goods / flowers once your order has been dispatched in van to the delivery address; (as we cannot resale the perishable goods /flowers and will have to throw away and we still have to pay drivers wages petrol and time there and back from address) or (ii) customised goods, at the time you seek to cancel, if the customisation process has begun. You are welcome to pick the item up from our shop at 77 Station Road Taunton TA1 1PB.

Sunday / Bank Holidays Deliveries

1. Judith Goss Florists do not work or open on Sundays or Bank Holidays and suggest a Saturday or a day before delivery when the occasion falls on Sunday / Bank Holidays.

Disclaimer

1.  If delivering to a third party We / Judith Goss Florists cannot be held responsible for delays caused by third parties (i.e.  Hotels, Offices, Hospitals or Places of Work) and cannot accept responsibility for their actions.

2.  Please note that all the photographed products displayed on this website may not be identical to the actual product despatched. We reserve the right to despatch an alternative / similar product with minor variation from the image shown, at our discretion.

3.  The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Judith Goss Florists shall not be liable for any failure to perform any obligations hereunder where such failure results from any causes beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, (including "line-noise" interference)

4. On all national and international deliveries on your requested terms of your order delivery in very rare circumstances the other florists maybe be closed without notice for day due to unforeseen circumstances, so we may not be able meet your delivery requirements, We Judith Goss Florists cannot be held responsible / liable for other florists been closed when they say they are open for deliveries . Ref: Delivery No: 6

5.Judith Goss Florists have the right  to refuse or cancel your order anytime if the customer has put racist, threatening, harmful, sarcastic, malicious, or slurring comments to the recipient of who the flowers are to go to or to our staff or management or www.judithgossflorists.co.uk / com or  Judith Goss Florists through our phones or our other website’s

Security

We do our best to protect the information that you provide to us during on line purchasing using secure Sage Pay technology and Paypal.

Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised.

Protx security measures

credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.

Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information.

The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.

Our Cookies

What is a Cookie? a cookie is a small text file stored on a user’s computer whilst they are browsing a website. We use cookies on our site to track usage statistics, and to keep track of what you have in your basket.

To be able to order products from this website you need have cookies enabled. If you do not have cookies enabled you will still be able to view the website for browsing and research.  However, you will not be able to add products to your basket and buy them.

Our cookies do not store personal information such as credit card details. Please note, that cookies can not harm your computer, they are purely informational.   

Our website uses cookies to allow basic function, such as adding items to the basket, logging into an account, or other persistent information. 

Here is a list of the cookies used on our website, and their functions:

Name: JSESSIONID   Cookie Purpose

This cookie is created when you first visit our website, and is created to provide basic site function, such as usage of the shopping basket, discount codes, and account logins. Once the session is finished, this cookie is removed from the computer. You can disable this cookie through your browser settings, however doing so will prevent this site from working correctly on your device.

_utma, _utmb,_utmc,_utmz

These cookies are used by Google Analytics, to allow basic usage tracking of activity on the website. This allows us to analyze vistor information, such as Browser usage, new vistor number, time on site, and most popularly viewed pages. This information is not open to the public, and does not contain any personal information.

These cookies may remain on your computer from thirty minutes to 2 years. This is so that if you revisit our site, you are not tracked as a new visitor but as a returning visitor. You may clear these cookies at any point by clearing your browser's browsing data, or opt out of Google Analytics entirely using the Google Analytics Opt-out Browser Add-on.

Third Party Cookies

You may also see tools to 'share' to your friends through social networks - such as Facebook and Twitter. You may be sent cookies from these websites as well.

Site Use

1.  The site and its contents (including, but not limited to, graphics and pictures) remain at all times in our ownership, with all rights reserved.

2.  You are authorised to display the site on your computer, print it, download it and otherwise use it, at all times for your personal, non-commercial use only.

3.  You must not modify, reproduce, display, distribute or otherwise use the materials on this site for any public or commercial purpose.

4.  If you want to create a link to this site, or any part of this site, you must first seek and obtain our written permission.

5.  We make no warranties as to the materials and services provided on this site, including, without limitation, warranties as to fitness for a particular purpose, freedom from viruses, or non-infringement of intellectual property.

6.  We are not liable for any damages or losses whatsoever arising out of the use or inability to use this site or any websites linked to this site.

7. This site is governed at all times by the laws of the United Kingdom.

8. Judith Goss Florists have the right  to refuse or cancel your order anytime if the customer has put racist, threatening, harmful, sarcastic, malicious, or slurring comments to the recipient of who the flowers are to go to or to our staff or management or www.judithgossflorists.co.uk / com or  Judith Goss Florists through our phones or our other website’s

9. If you breach any of these terms, your authorisation to use this site automatically terminates.

Judith Goss Florists Customer Services

In the event that you are not satisfied with the our Service,
complaints should be addressed to:

By telephone:
01823  25 - 46 – 46

By email:
info@judithgossflorists.co.uk

By post:
Judith Goss Florists
77 Station Road,
Taunton,
Somerset.
TA1 1PB

Our Customer Service Team is available from
9am to 3.00pm from Monday to Friday
9am to 12.00pm  Saturday.
Closed  Sundays & Public Holidays

Telephoned Orders

If you don't wish to place your credit card details using our secure server please call us direct and we will be happy to take your order over the phone,
Phone: (+44) 01823 25 46 46

Help And Advice

If you want advice in choosing flowers to send as a gift or floral tribute just ask - we are here to help. All our florists know which flowers work well together in arrangements and bouquets etc, which flowers last longest and which are easiest to care for. They also understand the cultural aspects of floristry in the UK and Ireland; for example a suitable flower arrangement for a new baby or an appropriate tribute to send to a funeral. (+44) 01823 25 46 46

Copyrights

All Web Images Writing on all Judith Goss Florists websites are under Copyright and have been since 2006 till pressent date and are not to be use without permission

Privacy Policy

Judith Goss Florists are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (except to confirm orders and receive delivery or collection confirmation on your order you have placed). We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.
The type of information we will collect about you includes:

your name
address
phone number
e-mail address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us at:

Judith Goss Florists
77 Station Road
Taunton
Somerset
TA1 1PB

The personal information which we hold will be held securely in accordance with our internal security policy and English law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies').
The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

Data collected will not be shared with any other companies.

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about privacy, you should email us. info@judithgossflorists.co.uk

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